Shipping and return policies for Guruguru Brain

Shipping Info
Attention to all customers: please be informed that we have set an order limit of 3 units for each item per customer. If you require a larger quantity, kindly leave us a note in your order stating the reason for the request. Thank you for your understanding and cooperation.

------------SHIPPING SURCHARGES TO THE UK----------

UK Customers:
We're currently facing a shipping surcharge on orders to some zip codes in the following areas of the UK:
Guernsey, Isle of Man, Isle of Wight, Jersey, Northern Ireland, Scotland/Scottish Highlands and Shetland Islands
If you happen to be ordering from one of these regions we'll contact you.

------------SHIPPING OPTIONS----------

USA option:
We will ship from our USA warehouse with insurance and tracking number.
This is for US customers only, we will only ship items under this option to addresses in the United States.

These are shipped from our warehouse in the Netherlands.
All orders for EU/UK and Australia/New Zealand customers will have insurance and tracking number.

For other countries, if you want a tracking number and insurance, you must request "SHIP WITH TRACKING NUMBER" on the memo/comment section when you place the order.
We will not be responsible for missing or damaged packages if you didn’t add tracking service.

This is the additional tracking number fee:
Canada, Russia, Japan and China: +12eur
Rest of the World: +20eur

Return Policy
In case your package is returned to our office we will contact you. We can send it back with additional shipping fee.
For damaged or wrong items, please send us the pictures. We’ll check it and send you a new copy ASAP.